Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Valerra London, reachable via info@valerralondon.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions.

2. Product Information

We do our utmost to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Ordering & Payment

Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing & Delivery

• Processing time: 1–3 business days
• Shipping time: 3–7 business days (depending on location)
• Orders are shipped directly from our supplier in China

5. Returns & Cancellations

Please refer to our separate Return Policy for all return conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information confirms that the package was delivered. Please always check your shipping address carefully before placing an order.

7. Intellectual Property

All content on this website (including texts, images, and logos) is the property of Valerra London and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@valerralondon.com. We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.